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Customer Service
Shipping Policy
When your orders are received, the Perfumehome team processes your order immediately unless there is a problem in a availability of merchandise and credit information. Processing your order includes: picking the correct merchandise as per your order, checking the merchandise for quality for your satisfaction, packing your purchase for safe and quick shipping.
In stock merchandise usually is processed and shipped immediately after you place the order. In case, if there is delay in orders due to unavailability of merchandise, Perfumehome will notify you via phone or e-mail with in 48 hours Thus you will have option to pick another items or cancellation your orders. All orders are subject to credit approval and address verification.
We offer standard delivery within the 48 contaigious United States via USPS Priority Mail Service, Usually takes 2-3 business days after your order leaves the Perfumehome.
Cancellation
Orders placed can be canceled by email at info@perfumehome.com before it leaves our store. Please inform us within 7 days of receiving the merchandise via e-mail at info@perfumehome.com mentioning about cancellation. You have to provide name of the items, order no, your name and address.You will be eligible to cancel the order if the condition of merchandise is exactly the same as the delivery time. You have to arrange for return shipping cost.
Missing Items
Please check carefully your items to make sure all the items are delivered perfectly.If you find any missing items in the package please email us within 2 business days from the date of received of delivery at info@perfumehome.com mentioning physical condition of the item, name of item, your name and address.
Damaged Items
If you find physically damage in the packages, Please email us at info@perfumehome.com within 2 business days of receiving your delivery describing the nature of damage, item name, order no, your name and address.Hence we will keep in the process to find out the problem, And we will notify you the result as soon as possible.
Wrong Items
If you received the wrong items, please do not open the package because it has to send back to store. Please email us at info@perfumehome.com within 2 business days of receiving your delivery describing item name, order no, your name and address.We will manage to deliver the right one as soon as possible.
Return Policy
You may exchange or return merchandise for the purchase amount of the order (refund based on the original form of purchase). If you paid with a credit card, the debited amount will be returned to the card number. If you paid by a check or money order, a company check will be sent to you after we have received the product.Remember, Shipping and handling charges will not be refunded.Perfumehome does not exchange or refund on any item that has been used.You may return a merchandise, unused, within 30 days from the invoice date. We will refund the purchase price of the merchandise in your account.We will replace a product if defected, or any errors/mistakes made by Perfumehome through out the shipping process.Please email us in details with the reasons at info@perfumehome.com for return or exchange.
Sales Tax
The orders made by the all New York residents are required to pay the sales tax @8.375% which will be automatically computed to our final checkout amount.
Customer Service
Shipping Policy
When your orders are received, the Perfumehome team processes your order immediately unless there is a problem in a availability of merchandise and credit information. Processing your order includes: picking the correct merchandise as per your order, checking the merchandise for quality for your satisfaction, packing your purchase for safe and quick shipping.
In stock merchandise usually is processed and shipped immediately after you place the order. In case, if there is delay in orders due to unavailability of merchandise, Perfumehome will notify you via phone or e-mail with in 48 hours Thus you will have option to pick another items or cancellation your orders. All orders are subject to credit approval and address verification.
We offer standard delivery within the 48 contaigious United States via USPS Priority Mail Service, Usually takes 2-3 business days after your order leaves the Perfumehome.
Cancellation
Orders placed can be canceled by email at info@perfumehome.com before it leaves our store. Please inform us within 7 days of receiving the merchandise via e-mail at info@perfumehome.com mentioning about cancellation. You have to provide name of the items, order no, your name and address.You will be eligible to cancel the order if the condition of merchandise is exactly the same as the delivery time. You have to arrange for return shipping cost.
Missing Items
Please check carefully your items to make sure all the items are delivered perfectly.If you find any missing items in the package please email us within 2 business days from the date of received of delivery at info@perfumehome.com mentioning physical condition of the item, name of item, your name and address.
Damaged Items
If you find physically damage in the packages, Please email us at info@perfumehome.com within 2 business days of receiving your delivery describing the nature of damage, item name, order no, your name and address.Hence we will keep in the process to find out the problem, And we will notify you the result as soon as possible.
Wrong Items
If you received the wrong items, please do not open the package because it has to send back to store. Please email us at info@perfumehome.com within 2 business days of receiving your delivery describing item name, order no, your name and address.We will manage to deliver the right one as soon as possible.
Return Policy
You may exchange or return merchandise for the purchase amount of the order (refund based on the original form of purchase). If you paid with a credit card, the debited amount will be returned to the card number. If you paid by a check or money order, a company check will be sent to you after we have received the product.Remember, Shipping and handling charges will not be refunded.Perfumehome does not exchange or refund on any item that has been used.You may return a merchandise, unused, within 30 days from the invoice date. We will refund the purchase price of the merchandise in your account.We will replace a product if defected, or any errors/mistakes made by Perfumehome through out the shipping process.Please email us in details with the reasons at info@perfumehome.com for return or exchange.
Sales Tax
The orders made by the all New York residents are required to pay the sales tax @8.375% which will be automatically computed to our final checkout amount.
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